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Frequently Asked Questions


Warranty Term Period
  • 5 years coverage


    All FlexScan monitors 17” and greater (except touch panels) that were released on June 1, 2003 or later and the following models: S1501-B, S1501, L557, L695, L767, L985EX All ColorEdge models except the CG18 FORIS FX2431 Raptor WS3001
  • 3 years coverage


    FlexScan LCD monitors not listed above, ColorEdge CG18, eClient products, and i·Sound unit for LCD monitors
  • 2 years coverage


    Re/Vue, Raptor SQ2801, and DuraVision monitors
  • 1 year coverage


    Optional LCD monitor arms, stands, hoods, and ColorEdge CX1 Color Calibrator* that are sold separately from the monitors

*This listing includes discontinued models. Warranty term for the ColorEdge CX1 is 1 year in Asia and Africa and 2 years in Europe.

5-Year Limited Warranty

Products covered by the 5-year limited warranty (see listing above) are subject to the following principal terms and conditions.


  1. The product shall be free from defects in material and workmanship for a period of five (5) years, but subject to the usage time being 30,000 hours or less from the date of purchase.

  2. The warranty period for the LCD panel is limited to three (3) years from the date of purchase.

  3. The warranty period for the backlight is limited to three (3) years from the date of purchase but with the following conditions or exceptions:

    • - For the ColorEdge models listed below, the backlight shall be warranted only if the monitors are used with the color temperature between 5,000 K – 6,500 K and limited to three (3) years from the date of purchase subject to the usage time being less than or equal to 10,000 hours and used within the recommended brightness as follows. 120 cd/m2 or less: CG223W, CG241W, CG242W, CG243W, CG245W, CG301W, CG303W 100 cd/m2 or less: CG211, CG221, CG232W 80 cd/m2or less: CG222W

    • - For the ColorEdge CG220, the warranty period of the backlight is limited to two (2) years from the date of purchase, but brightness deterioration is not covered.

    • - For all FlexScan products listed as having a five-year warranty in the table above, the warranty period for the backlight is limited to three (3) years from the date of purchase, but brightness deterioration is not covered.

  4. Notwithstanding any other provision of this Warranty, EIZO and distributors authorized by EIZO shall have no obligation under this Warranty whatsoever in any of the cases as set forth below:

    • - Any defect of the Product caused by freight damage, modification, alteration, abuse, misuse, accident, incorrect installation, disaster, faulty maintenance and/or improper repair by third party other than EIZO and Distributors

    • - Any incompatibility of the Product due to possible technical innovations and/or regulations

    • - Any deterioration of display performance caused by the deterioration of expendable parts such as the LCD panel and/or backlight, etc. (e.g. changes in brightness, changes in brightness uniformity, changes in color, changes in color uniformity, defects in pixels including burnt pixels, etc.)

    • - Any defect of the Product caused by external equipment

    • - Any defect of the Product on which the original serial number has been altered or removed

    • - Any normal deterioration of the product, particularly that of consumables, accessories, and/or attachments (e.g. buttons, rotating parts, cables, User’s Manual, etc.)

    • - Any deformation, discoloration, and/or warp of the exterior of the product including that of the surface of the LCD panel.

Graphics


What is calibration for?

The brightness and color temperature on a monitor change over time and calibration compensates for these changes. If you maintain a monitor at the same condition, you can ensure constant color at any time. Keeping constant color is crucial to check the color of images on screen.

How often should I calibrate monitors?

We recommend calibration once a week for monitors running 8 hours per day.

Can I calibrate ColorEdge monitors with non-EIZO calibration sensors such as the Eye-One series, Optix XR (DTP94), Spyder or others?

Yes, these non-EIZO calibration sensors are available. However, the software bundled with these sensor packages cannot control the LUT built into ColorEdge monitors and thereby provide lower calibration performance compared with ColorNavigator.

If I use a ColorEdge monitor in conjunction with ColorNavigator, can I simulate the colors of printed materials on the screen?

Yes, ColorEdge series monitors in conjunction with ColorNavigator enable you to visually simulate hardcopy images on screen more accurately than standard monitors. However, please note ColorEdge series together with ColorNavigator can conduct the color simulation but cannot achieve a perfect color match.

Why is more accurate visual color simulation possible?

A monitor and a printer apply different color spaces. However, the use of the color management function of applications such as Photoshop enables a certain level of color simulation of printed images on screen.

To conduct accurate color simulation, the following three things are required.


  1. Accurate monitor profiles

  2. Accurate printer profiles

  3. Correct setting of profiles on a monitor, a printer, and on Photoshop or other applications. ColorEdge monitors with ColorNavigator can precisely profile a monitor and thereby can conduct more accurate color simulation than with standard monitors. For the printer color profiles, please ask your printer manufacturer, as ColorNavigator cannot generate them.

Profile Settings on Applications:Please ask the manufacturer of your application for the settings and operation manual.

What are the differences between ColorNavigator/ColorNavigator CE and other calibration software from other manufacturers?

The main difference is the ability level on calibration accuracy. The calibration with ColorNavigator/ColorNavigator CE offers control of the 10-bit LUT built in ColorEdge monitors, which enables selection of the 256 most appropriate tones from the 10-bit LUT with its 1,021-tone palette. On the other hand, non-EIZO calibration software performs calibration with the 8-bit LUT built in a graphics card, which results in displaying less than 256 tones on a screen. Accordingly, ColorNavigator provides smooth grayscale display with 256 tones, while non-EIZO software tends to display non-smooth grayscale with less than 256 tones.

What are the requirements to calibrate ColorEdge monitors?

Calibrating ColorEdge monitors requires the following:

  1. The installation of ColorNavigator software (comes bundled with each monitor package on a CD-ROM and available for download at eizo.com
  2. A supported sensor

What are the differences between ColorEdge monitors and FlexScan monitor?

ColorEdge monitors offer the following advantages::

  1. Hardware calibration directly controls hardware (10- or 12-bit lookup tables (LUT)) by using ColorNavigator.
  2. Excellent grayscale properties realized by our factory adjustment conducted for each monitor measuring the R, G, and B gamma values from 0 to 255.

What is hardware calibration?

Hardware calibration enables selection of the 256 most appropriate tones from the 10- or 12-bit LUT with its 1,021- or 4,084-tone palette built in ColorEdge monitors. While, non-EIZO calibration software performs calibration with the 8-bit LUT built in a graphics card, which results in displaying less than 256 tones on a screen due to color banding as such same color tone or brightness of grayscale levels of 253 and 254. Accordingly, ColorNavigator provides smooth grayscale display with 256 tones, while non-EIZO software tends to display nonsmooth grayscale with less than 256 tones.

How can I connect ColorEdge monitors to a PowerMac?

If PowerMac has a DVI connector or a D-Sub 15pin mini connector, connect it to a ColorEdge monitor with the supplied cables. We recommend connecting the PowerMac with a DVI connector (digital). For the ADC connection, please use the ADC to DVI adaptor with a digital signal to detect function.

ColorNavigator has a show pattern function. What does each pattern mean?

From the top of the pattern:

To conduct accurate color simulation, the following three things are required.


  1. Black scale area: This scale shows video level, 0,4, …, 36, 40, and 44. It is possible to check calibration result of the low gray scale area and adjust the black level easily.

  2. Gray scale areas: this scale shows video level from 0 to 255. It is possible to check whether tone characteristics of the monitor are accurately adjusted or not. If gray scale shows banding, the monitor has a problem that is video card LUT has changed.
  3. White scale area: This scale shows video level, 211, 215, …, 247, 251 and 255.
  4. Gamma area: This area shows gamma value, 1.6, 1.7, …, 2.2, 2.3, and 2.4. The point that is the same gray as the gray in the back is the present gamma value and you can check the gamma value of the monitor.
  5. EIZO/ColorNavigator logo area: the area around the logo shows 128 video levels.

Can ColorEdge monitors maintain constant color without calibration?

No, the color gradually changes. To compensate for the changes, regular calibration is required.

Is it possible to modify monitor profiles just by changing the profiles on the OS?

No, Please modify profiles from the menu of ColorNavigator. The ColorEdge calibration system modifies the monitor condition when profiles are modified. Accordingly, it is necessary to change both monitor adjustment data and profiles.


LCD


Do letters look smaller on a high-resolution monitor than a low-resolution monitor?

The letter size varies depending on the screen size and resolution. As a reference, a 20.1-inch wide monitor (1680 x 1050) has letter size equivalent to a 17-inch square monitor (1280 x 1024).

Can I connect two PCs to a monitor?

Yes, most EIZO monitors have dual input connectors and thereby support two computers. You can switch input signals just by pressing a button. The LCD monitors are usually equipped with two out of D-SUB, DVI-D and DVI-I connectors. Please refer to the specifications for the connectors on each model.

What type of monitor should I buy for reduced eyestrain and fatigue?

EIZO monitors are designed to minimize eyestrain by providing surface treatment, and circuit board based image-processing systems. However, the degree of ease on a user's eyes varies by monitor. Please make the following considerations when selecting a monitor.


  1. LCD monitors have a more flat display, less color shift and less distortion than CRT monitors and are thereby easier on the eyes.

  2. Gray bezels are easier on the eyes than black bezels.

  3. Wider viewing angle also cause less eyestrain.

  4. Adjusting brightness and color temperature helps alleviate eyestrain. Generally, lower brightness and color temperature settings are, the easier monitor viewing will be on the eyes.
How long is the lifetime of an EIZO monitor?

The lifetime of an EIZO monitor is the same as its warranted hours indicated in its Limited Warranty. If the warranted hours of the monitor are 30,000 hours, then the lifetime of the monitor is 30,000 hours and it is designed to work without failure at least 30,000 hours.

Are EIZO monitors compatible with my computer running Windows/Mac?

Check the following specifications of computer and monitor for compatibility. The checkpoints are applicable for both analog and digital signal input.


  1. Connector: Connectors must have the same shape for connection. (D-SUB mini 15-pin (VGA), DVI-D 24-pin, DVI-I 29-pin) If the shape of the connectors is different, use an adapter suitable for the connector on the monitor.

  2. Connector: Connectors must have the same shape for connection. (D-SUB mini 15-pin (VGA), DVI-D 24-pin, DVI-I 29-pin) If the shape of the connectors is different, use an adapter suitable for the connector on the monitor.

  3. Resolution: Monitor resolution must be set within the resolution range of your computer. The maximum resolution of a computer varies depending on the graphics cards' specifications.

  4. Frequency: Monitor frequency must be set within the frequency range of your computer. The maximum frequency of a computer varies depending on the graphics cards' specifications. [Analog Connection]

When connected in analog mode, EIZO monitors are usually compatible with standard computers. [Digital Connection]

The compatibility with EIZO monitors and the computers/graphics boards of some manufacturers are not guaranteed. Please refer to our Compatibility page for detailed information.

Profile Settings on Applications:Please ask the manufacturer of your application for the settings and operation manual.

Are LCD monitors treated with anti-reflection coating as provided on CRT monitors?

Yes, all our monitors are treated with a protective anti-reflection coating. This coating is different from the AR coating on CRT monitors, but complies with the anti-reflective ergonomics standards.


Medical


Can I use my monitor in portrait mode?

Yes. All RadiForce LCD monitors pivot 90° on their stands for both landscape and portrait mode support. To output a portrait image on the screen, use a graphics board that supports portrait mode (such as the MED series and VREngine series boards offered by EIZO) or third party software (sold separately).

How can pixel defects be recognized?

The LCD panel consists of numerous pixels. The larger is the size of the panel, the more pixels and the greater the chance that some will be defective and remain fully on/off or partially active. It is difficult to manufacture a large panel with zero defects using current LCD manufacturing technology. These defective pixels can usually be recognized as constant white/dark/colored areas on the screen.

Can I calibrate several LCD monitors on a single PC?

Yes, you can calibrate up to four RadiForce LCD monitors with a RadiForce calibration kit. Monitors should be connected by serial communication chain.

Do EIZO LCD monitors comply with Medical regulations?

Most of the RadiForce series complies with EN60601-1 or CE-Medical Device regulations. Please refer to the product information on this site or the product brochure for details on each model.

How can I install two or more LCD monitors in one location?

EIZO offers both the Matrox MED series and RealVision VREngine series of graphics boards for its RadiForce monitors. These graphics boards contain dual output terminals for dual monitor configurations. To use three or more monitors, you can install several graphics boards in one PC.

Does the brightness of RadiForce LCD monitors degrade over time?

Due to a secular variation of the backlight, brightness or screen color changes will occur. This is an unavoidable phenomenon of LCD monitors. We recommend using the off-timer function on our monitors or screen saver to prevent the onset of backlight deterioration.

I am facing some problems with the graphic driver card installation, what can I do?

First of all check if there is only one driver installed for graphic cards on your system and then check if you are using the right and the latest driver for this graphic card (check on link). If it’s not the latest version, please login with your monitor serial number and download the latest version.